FAQ's

We hope that your experience with our store is as effortless as possible, however, we do acknowledge that questions may arise.

If you have any questions you can contact us Or see below for our most common questions.

Where is my order?

This is a question we frequently get asked so we put together a shipping guide here.

Customs charges

All our orders are subject to customs charges, depending on the country you are shipping them to. We recommend you check your countries policy on this prior to ordering. Usually a note will be posted through your door advising you of this charge, and your item will not be delivered or be available for collection until the charge has been paid. We are not able to refund any customs charges.

Something is missing from the order

While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.

How do I cancel my order?

If after placing your order you realize you’ve made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us within 24 hours and if the order hasn’t been shipped, we will cancel your order and process a refund for you.

Once your order has been shipped it is too late to cancel your order.

Return policy

Most of our products are intended for personal use and involve direct contact with parts of the body, therefore cannot be re-used by another individual. That is why we have decided that all of our sales should be final at the exception of items damaged in transit. Please read more here...

Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to you as soon as possible.